Order Processing

All orders are normally processed within 1–2 business days, excluding weekends and public holidays, after payment has been successfully confirmed.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when available.

Processing times may occasionally be extended during:

• Holidays
• Promotional events
• High-volume sales periods
• Product launches
• Unexpected operational circumstances

Shipping Fees

Shipping fees are calculated at checkout based on factors such as:

• Shipping destination
• Package weight and dimensions
• Available shipping method
• Delivery location

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

Remote Areas & Additional Shipping Fees

We ship to many destinations worldwide whenever shipping services are available.

However, certain destinations may require additional shipping charges because of logistical limitations, including:

• Remote areas
• Islands
• Limited-service regions
• Special delivery locations

If an additional shipping charge is required, we will contact you when applicable.

Delivery Time

Estimated delivery times may vary depending on the destination and shipping method selected.

For most orders, delivery generally takes approximately 6–14 business days after shipment.

Please understand that delivery times are estimates and are not guaranteed.

Delivery may take longer because of:

• Customs clearance
• Local carrier operations
• Weather conditions
• Holidays and peak periods
• Local regulations
• Transportation delays
• Circumstances outside our control

Delays caused by customs inspections, local regulations, or the carrier are not considered shipping failures.

Shipment Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email.

Tracking information may take some time to become active or update after the package has been handed over to the carrier.

If your tracking information has not updated for an extended period, please contact our customer support team so we can assist you.

Support: support@rodentguardix.com

Multiple Items & Separate Shipments

If your order contains multiple products, we will generally ship them together whenever possible.

However, items may occasionally be shipped separately because of:

• Different warehouse locations
• Product availability
• Shipping requirements
• Carrier limitations

If your order is shipped in multiple packages, you may receive separate tracking information for each shipment.

Changing Your Shipping Address

If you need to correct or update your shipping address, please contact us as soon as possible after placing your order.

Once an order has been processed, shipped, or handed over to the carrier, we may be unable to change the delivery address.

Customers are responsible for carefully checking their shipping information before completing their purchase.

Customs Duties, Taxes & Import Fees

International orders may be subject to additional charges imposed by the destination country, including:

• Import duties
• VAT
• GST
• Customs processing fees
• Other local taxes or charges

These charges are determined by the customs authorities of the destination country and, unless otherwise stated at checkout, are the responsibility of the customer.

RODENT GUARDIX is not responsible for delays or additional charges resulting from customs clearance procedures.

Customs Information Requirements

Some countries may require additional information from the recipient before an international shipment can be cleared through customs.

Customers are responsible for providing accurate information when requested.

Failure to provide required information may result in:

• Customs delays
• Returned shipments
• Failed delivery
• Additional charges

Customs requirements vary by country and may change without notice.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

RODENT GUARDIX is not responsible for delays, failed deliveries, or additional costs resulting from:

• Incorrect or incomplete addresses
• Missing apartment or unit numbers
• Incorrect recipient information
• Missing customs information
• Incorrect identification or tax information

If an order is returned because of incorrect information provided by the customer, additional shipping costs may apply for reshipment.

Delivered But Not Received

If your tracking information shows that your package has been successfully delivered but you cannot locate it, we recommend first:

• Checking around your property, including doors, porches, garages, mailboxes, and other safe locations.
• Checking with family members, neighbors, building management, or reception staff.
• Contacting your local delivery carrier for additional delivery information.

If the carrier confirms that the package was delivered to the address provided with the order, RODENT GUARDIX may not be responsible for packages that are subsequently lost, stolen, or misplaced after confirmed delivery.

Received the Wrong Item or Damaged Package?

If you receive:

• The wrong product
• A damaged product
• A package with missing items

please contact our support team as soon as possible.

When contacting us, please provide:

• Your order number
• Photos of the package
• Photos of the product
• A description of the issue

Our support team will review your request and assist you with the appropriate solution.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team:

Email: support@rodentguardix.com

We are always happy to assist you.